Returns - Where goods have been supplied in accordance with the purchase order, but the customer finds the products to be unsuitable, the customer must contact Gilda Ltd within 7 days of receipt to agree a return. Once agreement has been made, the customer may return the item(s) in the original packaging at their own expense. Upon receipt of the goods if they are in original condition a refund or exchange will be processed. Goods returned without prior agreement are liable for non-acceptance and will be held at the customer's risk. This does not affect your statutory rights as a consumer.